Dear guests,

Please read our Terms and Conditions below, before deciding to use our service in reserving a villa for you.

Seasons
Below are the common seasons for most villa owners, however, some owners now have different policies for their seasons. Always check with us for the seasons on a particular villa.
 

• Low Season from 9th January to 14th July (excluding Easter) and 16th September to 19th December

• High Season from 1st July to 31st July, 1st September to 15th September, Easter Week and Chinese New Year

• Peak ~ 1st August to 31st August, 20th December to 8th January (Christmas & New Year period)

Check-in & Check-out Times

• Normal check-in time is 2.00 pm

• Normal check-out time is 12.00 noon

Late check-out is subject to villa availability. A 50% surcharge applies for any late check-out between normal check-out time to 6.00 pm and one night full payment is required for any check-out after 6.00 pm.

Reservation Policy & Confirmation

Every villa inquiry is handled on a first come/ first payment received basis. However, as a courtesy Villa ME Bali will hold each inquiry for 7 days wherever possible. Reservations must be formalized in writing and booking confirmation will be confirmed upon receipt of payment.

Changing Reservation Dates

In the event that a confirmed reservation date is changed, please be advised that some villas charge a US$ 50 to US$ 100 fee.

Payment

A refundable deposit of 50% of the full rental payment must be received by Villa Me Bali within 7 working days – at the latest, after the invoice and payment instructions have been issued. If a deposit has not been received within this time, the booking hold will be released accordingly. Refunds will vary depending on villa policy.

Balance payment is due 30 days prior to arrival in low season, 45 days prior to arrival in high season and 60 days prior to arrival in peak season.

Full payment is required when the villa reservation is confirmed less than 30 days prior to arrival in low season, less than 45 days prior to arrival in high season and 60 days prior to arrival in peak season.

We have four alternative payments;

1A Electronic Funds Transfer (Bank Transfer from Australian Bank Account to AUD accountin Indonesia)

In the event that a villa is advertised in AUD, money can be transferred from an Australian bank account to our Australian account in Indonesia. A flat rate fee of $35 AUD is charged to cover international money transfer fees.

1B Electronic Funds Transfer (To USD account in Indonesia)

All bank fee and bank correspondence charges that apply are borne by clients. Thecost is $35 USD depending on the bank. If there is a shortfall, this can be paid on arrival in either USD or IDR cash.

2. Paypal/ Credit Card (only VISA and MASTER card)

There will be an additional 4% charged for this form of payment, this is the amount that Paypal charges for credit card use.

3. PayPal

USD or AUD Paypal to Paypal payments can be made with a charge of 2.5%.

Cancellation

Every villa has its own cancellation policy and is subject to discussion should the situation arise.

Waiver of Liability

Clients will be required to sign a Waiver of Liability. Please be aware that a security deposit may be required by certain villas. If this is the case, a deposit will be requested by the Villa Manager upon arrival and will be refunded in full on the day of departure, unless there are damages that need to be covered or repairs to be carried out.

Events & Parties

Every villa maintains its own set of rules regarding use for an event or party. This may result in a surcharge that is equivalent to one night’s rental price. In addition, a fee to the local community (banjar) is required. Normal villa reservations are purely for vacation purposes and special permission must be obtained to host a gathering where the number of people in attendances exceeds 150% of the villa capacity.

Please be aware Villa ME Bali lists a number of villas that are located within residential neighborhoods and as such not all function and or events can be accommodated. Hosting a private party may depend on the cooperation of the local community.

A wedding held in a private villa is an intimate alternative that is perfect for a small gathering of friend and loved ones. However, please be advised that may villa owners will not accept a reservation involving a function without prior confirmation that a function coordinator has been employed.

If you are planning to hold a wedding or similar event with a large gathering of people at your villa, it is advisable to advise Villa Me Bali, we will be delighted to recommend the services of a reputable event coordinator.

Villa Occupancy

The number of guests occupying a villa must not exceed the maximum number stated in the reservation confirmation without prior notice. Villa ME Bali reserves the right to refuse any reservation, which is considered unsuitable for the property concerned.

Liability

While every effort is taken to ensure that each villa description is accurate and the property meets required standards, Villa Me Bali cannot accept responsibility for any alternations made to the property or its facilities, which are beyond our control. Nor can we accept liability for any injury, sickness, loss, damage, additional expenses or inconvenience directly or indirectly caused by or arising out of the use or condition of the property and its appearance, plumping, gas, electrical or other wise, exceptional weather conditions or owner’s negligence. Furthermore, no responsibility is accepted for the personal belonging of any member of the party during villa rental.

TRAVEL PRODUCTS AND AVAILABILITY
Villa Me Bali arranges bookings, ticketing and other ancillary services of and related to travel and accommodation including but not limited to, air travel, transfers, car hire and leisure activities (“Travel Products”). Creative Tours is neither a common carrier nor a private carrier, and does not itself provide any of the Travel Products described in its brochures or on the Site. Creative Tours acts as your agent in making the arrangements with third party suppliers, who provide the Travel Products to you as principals (“Suppliers”), and is not the agent of any such Supplier.

By booking any Travel Products, you (if booking directly or through a travel agent) and your travel agent on your behalf (if booking through a travel agent) acknowledge and confirm that you have read our booking terms and conditions, that you accept them without reservation as constituting the entire agreement between you and us which cannot be varied other than by an officer of the Company in writing.

Bookings of all Travel Products we arrange are provided by Suppliers we believe to be reputable and to operate in accordance with the standards set down by their own local authorities. Those Travel Products are provided subject to those Suppliers’ terms, conditions and limitations (some of which may exclude or limit liability in respect of death, injury, delay, loss or damage to person and/or effects) and we accept no responsibility for them nor do we make or give any warranty or representation as to their standard, quality or fitness for any particular purpose. Any legal recourse you may have in respect of those Travel Products is against those Suppliers and not against us.

We recommend all passengers take out adequate travel insurance for the duration of their travel.
All Travel Products shown in our brochures and on the Site may be booked, subject to availability at the time of booking.

QUOTES AND PRICES
We endeavour to ensure the accuracy and currency of all prices displayed in our brochures and on the Site. Prices are:
·          specified in the currency stated in the brochure or on the relevant page of the Site (generally either in USD, Australian dollars or New Zealand dollars) and are subject to change without notice;
·          indicative only and subject to change until all of your booking details have been provided to us and we have confirmed your booking; and
·          for the number of persons or items on the conditions stated in the brochure or on the relevant page of the Site, including but not limited to any hover box.
“From” Prices
The expression “from” with respect to a price means the lowest price for the Travel Product we believe is available at the time of publication, based on information we have received from Suppliers.

Taxes, Charges and Currency Fluctuation
Government taxes and charges imposed by Suppliers or third parties (including ticketing fees and airline fuel surcharges) are subject to change. If there are any increases in such taxes, charges or Supplier rates or any currency fluctuation which increase the price of your booking, we reserve the right to change the price you must pay by including the additional charges or amount (together with any applicable service fee and GST) at any time prior to and including the date of your departure, even if we have received full payment from you.

We will notify you of any such price changes that result in your travel arrangements being materially different from those prior to the change being effected and in respect of which we have already accepted your deposit or full payment. If so, and you do not wish to alter your travel arrangements, you may cancel them and monies you have already paid, less any charges levied by Suppliers, will be refunded. Any refund will be calculated at the currency exchange rate that applied when the booking was confirmed.

Errors
We reserve the right to correct any errors in fees, charges, rates or prices quoted or billed, even if we have received full payment from you.

WHAT'S NOT INCLUDED IN THE HOLIDAY PRICE
The price does not include airfares (unless otherwise stated), passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to tour guides, motor coach drivers and local city guides, items of a personal nature, excess baggage, expenses, fees or costs incurred in case of illness, or of refusal of entry to, detention in, or expulsion or repatriation from a country or part of a country. We are not liable for any expense, costs or loss incurred in relation to such matters and you release us from all liability, damages or responsibility in relation to them.

LIMITATION OF LIABILITY AND RESPONSIBILITIES
We arrange the provision of Travel Products which are provided by Suppliers. We do not ourselves provide the Travel Products you may receive on your holiday.

Suppliers Terms and Conditions
Supply of the Travel Products is made, and all itineraries, coupons and exchange orders (collectively “vouchers”) are issued to you, upon the Supplier’s terms and conditions that are then in use, including as to the applicable laws, requirements and policies of any government authority related to, among others, visas, entry, exit or transfer requirements. Your acceptance of the vouchers constitutes those terms and conditions as the entire agreement between you and the relevant Supplier and you bear all costs or losses incurred as a consequence of your failure to comply with them.

Exclusion of Liability
In the absence of our negligence, we are not liable for any cancellations, diversions, substitution of equipment, variations, postponements or any other act, omission or default (whether negligent or otherwise) of any Supplier nor are we liable for any loss or damage to baggage or property, injury, illness or death, or any other loss (including consequential loss) damage or claim whatsoever arising from the act, error, omission, default or negligence of any person not our direct employee or under our exclusive control.
We are not responsible for any criminal conduct of any third party.
Where a motor coach seat is fitted with a safety belt, neither we nor any Supplier concerned will be liable for death, injury, or any loss or damage whatsoever you suffer from any accident or incident if you are not wearing the safety belt at the time of such accident or incident.
We are not liable for any injury, damage, loss, delay, additional expenses or inconvenience caused by your acts, omissions or defaults, your state of health, medical condition or circumstances or other reasons which are beyond our control, including force majeure events or failure of equipment or machinery.

 

Warranties
To the extent permitted by law, all express and implied warranties, guarantees, representations or terms are expressly excluded.
Where the law implies any warranty guarantee or condition which cannot be excluded, our liability to you for breach thereof is limited to supplying the services again or payment of the cost of having the services supplied again.

Maximum Liability
Despite any other provision of these terms and conditions, to the extent permitted by law, our maximum liability to you or any third party is limited to the price you have paid us for the booking.

Holiday Variations

We reserve the right to cancel or reschedule departures and itineraries if required by circumstances beyond our control. Where it is necessary to change a hotel we will endeavour to substitute accommodation of no lesser standard.

Insurance

We recommend you purchase travel insurance against forfeiture of payment, loss of deposits, cancellation charges, baggage loss, medical expenses, theft and other contingencies. We make no representations as to what you may recover under any insurance. You agree not to hold us responsible for any decision of insurers, and/or any Supplier, or the requirements of any foreign government authority, foreign law or policy.
Passport Checks
You must ensure names used to make a booking are exactly as appear in passports. Any name/initial or spelling changes made after booking confirmation may result in Supplier imposed fees and/or you being unable to travel.

Passports, Visa, Vaccinations and Baggage
A visa does not guarantee you entry to, or permission to remain in, a country. Some countries may refuse entry or may detain, expel or repatriate you because of your state of health, medical condition or other reasons. You are responsible for all visas, entry, health and other requirements and all documents required by the laws, regulations, orders and/or requirements of countries you intend to visit. You should check the requirements of those countries with their embassies or consulates or other authorities.
We accept no responsibility if you are refused entry into any country you intend to visit and you release us from all damages, expenses, costs, liabilities or loss you incur in relation to such matters.
To ensure the safety of yourself and others, it may be necessary for us to disclose details of your health or medical condition to Suppliers. You authorise us to make such disclosure and you agree that our doing so is not a breach of confidence or duty and that you will not hold us liable in tort, in contract or under any privacy or anti-discrimination laws.


OTHER CONDITIONS

Brochure and Site Accuracy
We endeavour to ensure that the brochure is accurate at the time of publication and that the Site is and remains accurate at all times. However, we cannot be held responsible for printing or typographical errors or errors arising from unforeseen circumstances.

Standard of Service
The standard of service in your holiday is based on various factors and we do not represent or guarantee a particular standard or fitness for purpose of the accommodation or services provided.
Frequent Flyer Points
Airfares may or may not attract Frequent Flyer points. This decision rests with the airline and is at the sole discretion of the airline.
Supplier Loyalty Programs
Travel Products may or may not be eligible for credit, rewards or points in a Supplier’s own loyalty program or a third party Frequent Flyer program. This decision rests with the supplier and is at the sole discretion of the supplier.

 

Complaints
We endeavour to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, the most practical way to deal with it is to attempt resolution locally with the Supplier. If you fail to follow this course, any claim for compensation may be reduced or denied. If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the Supplier to resolve it) with your travel agent or directly with us within 30 days of your holiday concluding.

Your Privacy
We will handle your personal information in accordance with our Privacy Policy, which is posted on the Site or will be sent to you upon request. Your booking of any Travel Product constitutes your representation to us that you have read our Privacy Policy and accept its application to you.
 

User Agreement
By using the Site to browse and/or book any Travel Product, you represent to us that you have read our User Agreement posted on the Site and you accept its application to you.

Law and Jurisdiction
The agreement between us and you in respect of the services to be provided is constituted solely by these terms and conditions and is governed by the laws of New South Wales, Australia. We and you submit to the exclusive jurisdiction of the Courts of New South Wales and the Courts of appeal therefrom.

Understanding these Terms and Conditions
If you do not understand any aspect of these terms and conditions you should seek advice from an appropriately qualified person.